Refund and Returns Policy for Dripwearciteino Luxury Car Brand

Effective Date: January 8, 2025

At Dripwearciteino, we are committed to providing our customers with the highest quality luxury vehicles and exceptional service. We understand that purchasing a high-end vehicle is a significant decision, and we aim to ensure that every customer is satisfied with their purchase. In the unlikely event that you need to return or request a refund, we have outlined our policies below to guide you through the process.

1. Returns

Due to the bespoke and customized nature of our luxury vehicles, Dripwearciteino generally does not accept returns for vehicles once they have been purchased and delivered. However, we recognize that there may be exceptional circumstances where a return is necessary.

Exceptions for Returns:

  • Defective or Damaged Vehicles: If your vehicle arrives defective or damaged, we will work with you to resolve the issue as quickly as possible. Please contact our customer service team within 7 days of delivery if you discover any damage or defects.

  • Incorrect Vehicle Delivered: In the event that we deliver the wrong vehicle, we will arrange for a prompt exchange at no additional cost to you.

To initiate a return request for a defective or incorrect vehicle, please reach out to us at info@dripwearciteino.com or contact our customer service team at (203) 732-2693.

2. Refunds

We understand that, on rare occasions, our customers may need to cancel their vehicle purchase. Below are the circumstances under which a refund may be provided:

  • Cancellation Before Delivery: If you cancel your order before the vehicle has been delivered or shipped, you may be eligible for a full refund. All cancellation requests must be made in writing via email to info@dripwearciteino.com or by calling our customer service team at (203) 732-2693. Please note that refunds will be processed to the original payment method used for the purchase.

  • Refund for Damaged or Defective Vehicles: If the vehicle you receive is defective or damaged and cannot be repaired or replaced within a reasonable timeframe, we will issue a full refund. Refund requests for damaged vehicles must be submitted within 7 days of delivery.

  • Refund Processing Time: Once your return or refund request is approved, we will process your refund within 10 business days. The refund will be issued to the original payment method used for the transaction.

3. Non-Refundable Items

The following items are non-refundable:

  • Vehicles that have been altered or customized after delivery.
  • Any damage or defect caused by the customer’s misuse, neglect, or unauthorized modifications.

4. Exchange Policy

If you are not satisfied with your purchase and would like to exchange your vehicle, please contact our customer service team. While exchanges are not guaranteed, we will do our best to accommodate your needs, especially if the vehicle has been delivered with defects or is not as described.

5. How to Request a Refund or Return

To initiate a refund or return request, please follow these steps:

  1. Contact Us: Email us at info@dripwearciteino.com or call (203) 732-2693 to inform us of the issue with your purchase.
  2. Provide Information: Be prepared to provide your order number, a description of the issue, and any supporting evidence (e.g., photos of defects or damages).
  3. Return the Vehicle (if applicable): If your return request is approved, we will provide instructions for returning the vehicle. Please ensure the vehicle is returned in the same condition as when it was received.

6. Customer Service

If you have any questions about our Refund and Returns Policy or need assistance with a return or refund request, please don’t hesitate to contact us:

We are committed to providing you with the best possible experience and will work diligently to resolve any concerns you may have.

Thank you for choosing Dripwearciteino Luxury Car Brand.

Visit our website: https://dripwearciteino.com